Service Delivery Field Support engineer (L1)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Position: SD-WAN & Network Support Engineer
Location: Kolkata
Experience: 2+ Years
Working Model: 5 Days Work from Office
Shift: Rotational Shifts (24x7 Support Environment)
Joining: Immediate Joiners Preferred
Project: Banking & Data Center Operations

Key Skills

• SD-WAN implementation, monitoring, and troubleshooting
• Routing & Switching (Cisco/Juniper/Aruba)
• LAN/WAN, TCP/IP, VLAN, VPN, BGP, OSPF
• Network incident management and troubleshooting
• Field support experience for network devices, branch connectivity, rack & stack, and hardware replacement
• Basic understanding of firewall, network security, and data center operations
• Monitoring tools such as SolarWinds, PRTG, Zabbix, or similar

Responsibilities

• Monitor and support SD-WAN, WAN, and LAN infrastructure.
• Troubleshoot routing, switching, and connectivity issues across banking locations.
• Coordinate with onsite teams for network hardware installation, replacement, and field support activities.
• Handle incidents, service requests, and escalations within SLA.
• Perform health checks, configuration validation, and preventive maintenance.
• Support network changes, upgrades, and DR activities.

Education & Certifications

• Regular B.E./B.Tech, BCA, B.Sc (IT/CS), MCA, or equivalent degree.
• Preferred Certifications: CCNA, CCNP, Cisco SD-WAN, Juniper JNCIA/JNCIS, or equivalent networking certifications.

Preferred Profile

• Experience in Banking, Data Center, Managed Services, or NOC environments.
• Strong troubleshooting skills with customer-facing support exposure.
• Immediate to 15 days joiners preferred.

Mandatory Skills: SD-WAN, Routing & Switching, LAN/WAN, Network Troubleshooting, Field Support Experience.

Workplace type :

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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