Service Coordinator

What you Do:

• Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close all service-related activities for Global marine & offshore services team.
• Help and assist the Project managers for smooth execution of service related adhoc jobs as well as projects.
• Must learn functions carried out by our ERP system iSCALA.

• Accountable for Johnson controls Inventory Stock, Warehouse operation, Inventory Management, Process Implementation, Stock accuracy, ERP System transaction, KPI etc

• Coordinate with vendors, factories, logistics team etc and ensure that the required materials for the execution team is available as per the planned schedule.
• Coordinate with the service team to place work orders, process purchase orders, and complete invoicing.
• Ensure all service reports are added to the install base immediately after the job is completed.
• Professionally field customer complaints and feedback, involving supervisor when necessary.  
• Validate and perform all related transactional activities in the ERP and ensure that all are carried out immediately as the details of transactions are received and close everything before the corresponding invoicing month end.
• Manage and ensure all the field technician required access passes and other documents to carry out the marine & offshore jobs are up to date and take renewal actions as needed.
• Participates in accounts receivable activities and provides back up customer call handling, as needed.
• Interfaces with client to create service work tickets and coordinates technician activities.
• Provides administrative, day-to-day support in the service operational areas.
• All other duties as assigned.

What we look for:

• BE (Mech/Electrical) /Diploma (mech/electrical)

• 3-5 years of work experience in customer service/dispatching and administrative roles.
• Excellent communication skills
• Strong MS Excel user.
• 2-3 years of prior experience with iSCALA ERP system is mandatory
• Experiences with order handling & management dispatching, planning or coordinating roles.
• Previous experience working in a fast-paced office environment.
• Strong planning and prioritization skills with a structured approach to work.
• Ability to multi-task and thrive in a dynamic, fast-paced environment.
• Clear communicator with a professional telephone manner, both with colleagues and customers.
• Comfortable with computer systems and able to handle multiple PC applications simultaneously.