Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Job Summary

About the   Role:  

We are looking for a Project Director with deep   expertise   in telecom project management to lead a BSS Managed Service transformation program for a Tier-1 operator. The role demands mastery in complex BSS program governance, integration and migration project leadership, multi-vendor coordination, and risk-managed delivery within a high-demand telecom environment.   The selected candidate will oversee end-to-end program planning, execution, and performance, ensuring on-time delivery, operational excellence, and alignment with customer strategic   objectives .  

Key   Responsibilities:  

Program & Project   Leadership :    

• Lead large-scale BSS transformation programs covering migration, integration, rollout, and managed service   transition.  

• Establish   project governance frameworks, steering committees, and PMO-level reporting mechanisms.  

• Manage program timelines, resource allocation, dependencies, and deliverables across multiple workstreams.  

• Drive scope management, milestone tracking, and progress reporting through structured project management practices (PMP/PRINCE2/Agile).  

• Implement best-in-class project controls—cost, schedule, quality, and risk—to ensure predictable delivery outcomes.    

Stakeholder & Governance   Management :    

• Serve as the primary interface between customer executive leadership ( CxO , CTO, CIO) and internal delivery units.

• Manage relationships with vendors, system integrators, and internal cross-functional teams (Operations, IT, Development, Testing, Transition).    

• Conduct Steering Committee meetings, ensuring transparency and proactive issue management. • Lead change control boards (CCB) and risk review boards to mitigate project and operational challenges. Risk,   Quality   and Delivery   Assurance .  

• Establish   and   maintain   a risk management framework to   identify , assess, and control delivery and service risks.  

• Ensure project compliance with customer SLAs, contractual obligations, and quality standards. Implement lessons learned, continuous improvement practices, and post-implementation reviews for operational optimization.    

Commercial & Contractual   Oversight :    

• Support contract negotiation, SoW finalization, and SLA/KPI definition during managed service transitions.    

• Track financial performance, forecast variances, and ensure commercial alignment with project and service targets.  

• Manage vendor performance and ensure accountability for deliverables within budget and scope.    

BSS Domain   Integration :    

• D irect project execution involving key BSS components such as CRM, Billing, Charging, Mediation, Order Management, Product Catalog, and Revenue Management.    

• Coordinate with architecture and solution teams for BSS integration with OSS, CRM, and Digital Channels.    

• Oversee cutover planning, data migration, user acceptance testing (UAT), and go-live support.    

Leadership & People   Management :    

• Lead a team of cross functional experts, ensuring clarity of   deliverables, and performance metrics. Coach and mentor delivery teams to   maintain   customer focus, agility, and accountability.  

• Build and sustain a delivery excellence culture aligned with project KPIs and customer satisfaction goals.    

Key Skills and   Experience :  

• 15+ years of total experience in   the Telecom   IT/BSS domain, with at least 8 years in Project/Program Director roles.  

• Proven   track record   managing end-to-end BSS transformation, integration, or migration projects in a Managed Services environment.  

• Strong command of project management frameworks (PMP, PRINCE2, Agile, or   SAFe ).  

• Excellent experience with PMO governance, RAID (Risks, Assumptions, Issues, Dependencies) management, and reporting.  

• Proven ability to handle multi-vendor environments and complex stakeholder landscapes (Operators, OEMs, Integrators).    

• Understanding   telecom business processes (Order-to-Cash, Lead-to-Cash, Trouble-to-Resolve). Experience managing contractual, commercial, and SLA-driven delivery models.    

• Skilled in budgeting, forecasting, resource planning, and performance tracking.    

• Outstanding leadership, negotiation, and communication skills, especially in customer-facing environments.  

Desirable   Qualifications :  

• Bachelor’s or Master’s in Telecommunications, Engineering, Computer Science, or Business Administration.    

• PMP, PRINCE2, ITIL, Agile, or   SAFe   certification   preferred.    

• Experience with Tier-1 BSS vendors such as Amdocs, Optiva, Ericsson, Huawei,   Netcracker ,   Qvantel , or Nokia.    

• Knowledge of Digital BSS, Cloud BSS, 5G Monetization, or Cloud-native   microservices   architecture is   advantageous .