ProAdmin Testing & Client Support Specialist

WinTech is seeking an experienced professional to join our team as a   ProAdmin   Testing & Client Support Specialist . In this role,   the majority of   your time will be spent on testing and quality assurance for   ProAdmin , with a smaller   portion   spent supporting and training clients in a variety of formats (e.g., onsite, virtual, email).  

Our product suite includes:   

• ProAdmin   - a robust suite of defined benefit administration tools known as   ProAdmin   Desktop and   ProAdmin   Server. These tools are targeted to outsourcers,   corporations   and actuaries.   ProAdmin   allows benefit analysts to “code” complex plan provisions without the need for programmers.   ProAdmin   Server incorporates the   ProAdmin   calculation engine into the client’s existing architecture, such as a   participant   website, voice response system, call center system,   etc.    

• ProVal   - the global standard in pension valuation and forecasting, used by both actuaries and asset managers   

• ProVal   PS   – a desktop toolkit for plan sponsors which complements   ProVal    

This is an excellent opportunity for an experienced defined benefit professional looking to apply their   expertise   at the leading actuarial software provider. This unique role allows candidates to work remotely from any location within the United States, with visits to our Connecticut office as needed.    
 
Please note - this is a specialized role requiring direct experience with Defined Benefit (DB) pension plans and differs from typical support/testing or QA positions.  

WinTech   is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we   benefit   from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still   operating   with the agility and culture of a specialized team.  

Learn more about us here:  

➡️   WinTech :   wintech.com  

➡️ Gemini:   csigemini.com  

➡️ Constellation Software:   csisoftware.com  

Key Responsibilities:    

• Testing & Quality Assurance:   Conduct testing of   ProAdmin   enhancements and client   solutions   ( ( e.g , complete assigned alpha and beta testing applying thoughtful scenarios, review and test interface changes, calculation results and help   features )    

• Client Support & Consulting:   Assist   ProAdmin   users by   providing   expert advice, troubleshooting issues, and documenting best practices    

• Client Engagement:   Configure client DB plans using   ProAdmin   Desktop , ensuring seamless integration and installation, and   collaborate   with internal teams and clients to manage projects effectively.   

• Training:   Verify   ProAdmin   training manual changes,   participate   in   ProAdmin   web training development,   participate   in user training (both onsite and virtually).   

• Development & Programming:   Participate   in the design of   ProAdmin   enhancements based on user requests, regulatory updates, and technological advancements. If interested, work under the guidance of senior programmers to implement enhancements ( ProAdmin   uses APL; programming experience is not   required.) .   

Qualifications:  

• Experience in Defined Benefit outsourcing, DB valuation, or a related software testing/QA role  

• Expertise   in DB plan document interpretation and setup  

• Working knowledge of actuarial concepts and benefit calculations – ( e.g   data storage, retrieval, and updates; user interface development; output of results; software updates)  

• Experience with DB administration workflows in outsourcing and client environments  

• Previous   experience with development of general benefit calculation tools  

• Expertise   of creation of participant forms and letters  

• Knowledge of current US defined benefit administration rules,   regulations   and calculations  

Technical Skills:  

• Ability to   independently   test and   validate   benefit calculations generated by   ProAdmin’s   tool s  

• Strong mathematical and logical problem-solving abilities  

• Proficiency   in Microsoft Office (Word, Excel, Access, PowerPoint, Project)  

• SQL or database experience is an asset  

Nice to Have:  

• Math degree or strong math background  

• Actu a rial   exams   or credentials  

• Experience with   ProAdmin   or   ProVal  

Soft Skills:  

• Strong communication   and documentation abilities  

• High attention to detail  

• Ability to work both independently and collaboratively  

• Experience managing client projects and relationships is an asset  

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🩵   What's Important to us at Gemini  

🧭 Customers are our Compass :   We're   customer focused and design our experiences and products with our customers in mind. We make long-term investments - in people, technology, and customers.    

🧠   Curiosity-led:   learning is the key to success, sharing   expertise   and best practices is how we grow together. We get 1% better every day.  

🤝   Collective by nature:    We share   best practices and experiences with one another. We communicate clearly and transparently and lean into candid, direct feedback.  

FLSA Designation (US Only):

Exempt

Salary Range:

The estimated base salary range for this role is USD$108,000.00 - USD$132,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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