Field Service Technician I

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Essential Job Functions:

• Install, setup, maintain and reconfigure gaming products.
• Perform troubleshooting to the assembly level (printer, bill validator, cables, etc.).
• Order replacement parts and supplies.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports.
• Perform initial quality inspection of delivered games to customer.
• Perform final inspection to ensure proper operation after game installation.
• Perform other tasks and duties as assigned by the supervisor.
• Maintain current knowledge of game components and jurisdictional requirements.
• Keep supervisor informed of all on-going issues.

Qualifications:

• Technical background, including a basic understanding of electronics and 1 year electrical/electronics experience is required.
• Prefer 1-3 years related experience and/or training or equivalent combination of education and experience.
• Must have a valid Drivers License and be able to obtain CDL if necessary.
• Valid gaming card (or the ability to obtain one)

Job Level Description

Accountable for all or significant portion of a function.

Qualifications

Education:

• High School Diploma/GED.
• Technical/Military Training Schools are a plus.

Knowledge, Skills, & Abilities:

• Ability to safely use common hand tools including the following:  screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
• Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
• Working knowledge of Microsoft Office Suite and be able to use the internet.
• Ability to interact with coworkers and customers in a courteous and professional manner.
• Ability to understand Scientific Games/gaming products, including theory of operation, abnormal operation and troubleshooting.
• Ability to understand Scientific Games policies and all job related paperwork.
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.

Physical Requirements:

• Must be able to lift/carry 75 pounds.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
• Vision Requirements:

• Close vision
• Depth perception
• Distance vision
• Ability to adjust focus
• Peripheral vision
• Ability to distinguish colors

Work Conditions: 

• This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers.
• It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays.
• Must be able and willing to travel on short notice and work "on call".
• Must be able to work flexible shifts including nights, weekends, and holidays.

Work Conditions

The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses.   As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .