Field Assistance Territory Manager - Temporary Promotion Not To Exceed 1 Year

Summary

WHAT IS TAXPAYER SERVICE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

• The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides guidance to subordinates in resolving administrative and technical problems; Exercises significant responsibilities in dealing with functional executives of IRS operating within the area serviced, officials of other agencies, and in advising management officials of higher rank; Reviews and approves serious disciplinary actions involving non-supervisory subordinates; Identifies developmental and training needs of employees, providing or arranging for needed development and training; Hears and resolve group grievances or serious employee complaints. Supervisory Duties 80% A second-level supervisor provides strategic leadership and direction to subordinate supervisors and their respective teams to ensure alignment with Internal Revenue Service (IRS) mission, goals, and operational priorities. The incumbent develops, implements, and evaluates organizational objectives; establishes and refines policies, procedures, and work processes; and ensures programs are executed efficiently, effectively, and in compliance with applicable laws, regulations, and agency guidelines. Plans, directs, and coordinates work across multiple organizational units by setting and adjusting priorities and allocating resources to meet workload demands and achieve desired outcomes. Provides guidance and oversight to subordinate supervisors on a wide range of administrative, technical, and programmatic matters, ensuring consistency in the interpretation and application of policies and procedures. Monitors program performance using metrics, data analysis, and internal controls to assess effectiveness, identify risks, and drive continuous improvement, while evaluating resource needs, balancing competing priorities, and making decisions to optimize workforce utilization and organizational performance. Reviews and evaluates the work of subordinate supervisors, holding them accountable for performance, employee development, and the effective management of their teams. Ensures that performance management processes are applied consistently and that employees receive clear expectations, constructive feedback, and opportunities for growth. Technical Duties 20% Serves as a second-level supervisor providing strategic leadership, direction, and oversight of Field Assistance operations within Taxpayer Services, Customer Assistance, Relationships and Education (CARE), ensuring the effective delivery of high-quality, face-to-face taxpayer service across multiple Taxpayer Assistance Centers (TACs). Provides authoritative oversight of program operations involving amended filings, account adjustments, notice resolution, and the resolution of complex account issues using IDRS and other IRS systems. Directs efforts to ensure accurate computation of tax, penalties, and interest, as well as the appropriate initiation of corrective actions such as payment tracers, credit transfers, and abatements. Establishes and enforces operational standards to ensure timely and effective service delivery in high-demand, face-to-face environments, including the coordination of walk-in traffic, referral processes, and workload distribution across multiple sites. STANDARD POSITION DESCRIPTIONS (SPD): PD96353 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualified for this position your experience should be sufficient to demonstrate: Experience applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight. Experience planning, directing, and evaluating work of subordinate managers, employees, and/or others. Experience applying appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development and implementation of the technical aspects of programs directly related and/or specific to the position being filled. Experience applying budget and fiscal methods used in establishing and maintaining an organization. Experience working on major programs segments, organizational structures and/or functional responsibilities specific to the position being filled. Overseeing the development and execution of all Field Assistance programs, which includes strategizing with cross-functional program managers in compliance and centralized activities. Applying written and oral communication for meeting with and advising the public sector on tax law matters and CARE programs. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Supervisory Probationary Period- Subject to a 1- year supervisory or managerial probationary period (unless already completed). Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Grade: IR 1. This is a temporary assignment not-to-exceed (NTE) 1 year. May be extended (MBE up to 3 years), Tour of Duty: Day Shift Monday-Friday 8:00am-4:30pm, 40 hours per week.. Telework eligible. Apply by 2026-11-10 on USAJOBS.