Enforcement Manager

Job Summary:

Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer-focused enforcement service.

Oversee service-wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high-quality enforcement operations.
Manage and develop team members, fostering a positive, inclusive, and performance-driven culture while overseeing day-to-day operational and administrative responsibilities.

Job Description:

• Response for providing   timely   support   and guidance   to Supervisors, ensuring they are equipped to manage their teams confidently and professionally.  

• Working closely with Operational Support Manage r , oversee   day-to-day operations to ensure a consistent, high-quality enforcement service that is compliant, customer-focused, and efficient.  

• Monitor service and team performance, using data and insights to   identify   trends, celebrate success, and address areas for improvement .   

• Ensure quality, accuracy, and consistency across all enforcement activit ies , including operational checks, coaching, and compliance standards.  

• Maintain   accurate   and   timely   operational records, reports, and performance information   to support compliance and audit records.   

• Working closely with Operational Support Manage r, oversee   resourcing and staff scheduling to ensure   appropriate coverage   and effective deployment across all shifts.  

• Identify   operational risks or issues early , escalate or make recommendations to address as   appro priate .   

• Monitor   statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies.  

• Support team development   and embedding   a positive, inclusive, and performance-driven culture through effective coaching, development, and support for Supervisors and CEOs.  

• Working   in collaboration   with Operational Support Manage r,   support r ecruitment, onboarding, and ongoing training to ensure teams have the skills and confidence to succeed.  

• Act as point of contact for e scalated issues such as complaints, incidents, and sensitive enquiries with professionalism and care , escalating as   required .   

• Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives .   

• Deputise f or the Operational Support Manage r, when   required .  

Worker Type:

Regular

Number of Openings Available:

1