Claims Handler - Pet - with APA/CIP Qualification (UK/IRL)

Building a More Resilient World

When things go wrong, insurance has one job: get people and businesses back on their feet. Too often, it doesn't. At ClaimSorted, we're changing that, and building a more resilient world where people and businesses have the confidence to go after bigger opportunities.

We're creating the company that will define how claims are handled for the next generation. The world's largest insurers and Fortune 500 companies already trust us to handle their claims and manage their risk.

And we're moving fast. We grew 10x in the past year, raised one of the largest InsurTech rounds of its kind, and are backed by Y Combinator, Atomico and Eurazeo. We ship, learn and improve every week, never settling for "how it's always been done."

We're just getting started. There's never been a better time to join.

About the Role

We’re looking for a Pet Claims Handler to join ClaimSorted.

This role is ideal for:

• a Claims Handler who wants to build their career at a company that rewards performance, not tenure

• someone with 6+ months of claims experience who is hungry to learn and grow fast

We are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career.

If you join us, we will give you the training and support to become the best Claims Handler possible - from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future.

What You’ll Do

• Handle claims end to end: from first notification of loss through to settlement

• Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience

• Review documentation, verify coverage, and assess liability accurately

• Set appropriate reserves and manage claims within your authority

• Identify potential fraud indicators and escalate appropriately

• Maintain accurate and thorough claims records for audit and compliance

• Contribute to continuous improvement by flagging process inefficiencies
  
  

Who You Are

• Based in the UK or Ireland with work authorisation

• 6+ months of pet claims experience or 12+ months veterinary experience and must be APA or CIP qualified

• Fluency in Spanish or Italian is a strong plus

• Strong organisation and ability to prioritise independently

• Comfortable using data to make decisions

• Team-oriented, hardworking, and ambitious

• Experience leading, mentoring, or coaching others is a plus

• Startup or high-growth experience is a plus
  
  

Why Join Us

This is a chance to grow faster than you would at a traditional insurer or claims business.

You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work.

If you’re ready to step up, work hard, and build a career in claims, we’d love to hear from you.

Our Values

 

Move Fast – Act decisively, iterate quickly, optimize for momentum.

Always Overdeliver – We exceed expectations in everything we do.

Think Customer-First, Always – The customer experience drives every decision.

Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough.'

Say It How It Is – Transparency and direct communication build trust.

 

Compensation & Benefits

• Competitive salary beyond the industry standard

• Quarterly performance bonus: up to 15% of quarterly salary

• Generous, transparent equity participation

• 28 days annual leave

• Private medical insurance

• Pension contributions

• Company offsites

• Accelerated promotion track in a high-growth environment