Administrative Support Assistant

Summary

The position is located in the Office of the Director, Court Services and Offender Supervision Agency for the District of Columbia. The agency is responsible for providing community supervision for offenders on parole, probation and supervised release in the District of Columbia. The Administrative Support Assistant provides comprehensive administrative, technical, and operational support to program managers, staff, and multidisciplinary teams.

Duties

• As an Administrative Support Assistant (GS-0303-08), you will: Provide comprehensive administrative and operational support to management and program staff to ensure efficient office operations. Prepare, review, and maintain a variety of correspondence, reports, spreadsheets, presentations, and other administrative documents using automated office systems. Manage records, files, databases, and tracking systems; collect, verify, and maintain information to support reporting, program operations, and organizational decision-making. Coordinate meetings, schedules, travel arrangements, and other administrative activities for managers and staff. Serve as a liaison with internal and external stakeholders, responding to inquiries and resolving routine administrative and procedural issues. Assist with office or program budget, procurement, property, travel, time and attendance, and other administrative support activities in accordance with established policies and procedures. Conduct research, compile information from multiple sources, and prepare reports, briefings, and recommendations to support management initiatives and special projects. Monitor action items, suspense dates, and workflow activities to ensure timely completion of assignments and compliance with organizational requirements. Note: Duties and responsibilities may vary based on assigned area.

Qualifications

Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-06 or higher grade in Federal Service. To minimally qualify for this position at the GS-07, you must meet all the following requirements: 1. Proficiency Requirement for this position: Required Skill: must be able to type a minimum of 40 words per minute on a standard computer or laptop keyboard with no more than three errors to ensure accurate and efficient data entry and documentation. 2. Specialized Experience for GS-07 (Developmental Level) Applicants must have one year of specialized experience equivalent to the GS-06, reflecting foundational administrative support skills. Experience must include: Performing routine administrative and clerical tasks such as preparing documents, maintaining records, processing requests, or scheduling meetings. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Using office automation tools (Word, Excel, Outlook) to create basic documents, spreadsheets, or reports. Assisting with data entry and routine tracking of program or office information. Providing exceptional customer service, answering phones, responding to customer inquiries, and routing communications appropriately. Provide customer service and technical support via telephone, email, and instant messaging or live chat software. Assisting with the office budget. Supporting higher-level management and office staff, or program activities through gathering information or preparing routine documentation. Following established procedures and guidelines with some independent decision-making in standard situations. Maintaining a work or office calendar for upper management or high-level executives. OR SUBSTITUTION OF EDUCATION FOR GS-07 SPECIALIZED EXPERIENCE: One full year of graduate level education or have a bachelor's degree from an accredited college or university with an accomplishing Superior Academic Achievement (Grade point average of a 2.95 or higher on a 4.0 scale or class standing in the upper third of the graduating class or major subdivision) or membership in a national scholastic honor society may be substituted to meet the specialized experience requirement. Note: Copies of official transcripts and supporting documents to include honor society membership if inducted. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

SUBSTITUTION OF EDUCATION FOR GS-07 SPECIALIZED EXPERIENCE: One full year of graduate level education or have a bachelor's degree from an accredited college or university with an accomplishing Superior Academic Achievement (Grade point average of a 2.95 or higher on a 4.0 scale or class standing in the upper third of the graduating class or major subdivision) or membership in a national scholastic honor society may be substituted to meet the specialized experience requirement. Note: Copies of official transcripts and supporting documents to include honor society membership if inducted. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Grade: GS 7. . Apply by 2026-11-16 on USAJOBS.